When VSS fails it can sometimes mean that you are unable to create a disk image or backup open files with Macrium Reflect. Macrium Reflect uses a Microsoft service called Volume Shadow copy Service to enable disk images to be created and files to be backed up when in use.
Send this log to us a support ticket via the following web page. If this does not work, there will be a log file created at C:\reflect_install.log. Please check this option and complete the installer. When the installer launches, in the bottom left there is an option to enable logging. You can do this by using our download utility ReflectDL and inputting your license key to retrieve the correct installer for your license. Then the driver is not running and you will need to follow the final step below.ĭownload the installer if you have not already done so. If you receive any error other than this one:Īn instance of the service is already running. Then you have the necessary driver file psmounterex.sys. If you search for cmd.exe in the start menu, then right click on this and select "run as administrator", you will open a command window with "Administrator:" in the title.Īlternatively, on Windows 8 systems, hold the Windows Key and press X then select "Command Prompt (admin)" from the menu.ĭir c:\windows\system32\drivers\psmounter* To do this, you will need an elevated command prompt. If this does not work, we need to check the driver file is present. Validate the mounting driver exists and is started On Windows XP, you may need to right click and select Repair.įollow the installer through whilst it repairs Macrium Reflect, then please then try mounting an image again. Scroll down until you find "Macrium Reflect ", then select this entry and click the repair option. On Windows XP, select "Add/Remove Programs". On Windows Vista and later select "Programs and Features". Open up the control panel by selecting it in the start menu. Verifying the image you wish to mount.
If images are sufficiently corrupted they may not mount correctly. Try a different image and try verifying the images
This article details a series of troubleshooting steps to follow to identify the cause of the problem.Īpplies to: Macrium Reflect v5, all editions Typically customers see "the parameter is incorrect" or no mounting whatsoever. The cause of this is usually that a Macrium Reflect component is missing or unable to run. Occasionally, customers report that they are unable to browse or explore an image backup.
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